If you cannot make an appointment, please notify us as soon as possible. You can e-mail us at info@acuraclinic.com if you need to contact us when we are closed. Because we do not double-book patients, when you fail to arrive for an appointment a hole is created in our schedule. Patients who have acute problems or need to be seen the same day may be inconvenienced or denied treatment.
We ask that you provide 24 hours notice of a change or cancellation of an appointment. A charge applies to appointments that are cancelled with less than 24 hours before the appointment.
Cancellation fee of 7,000 yen applies to appointment cancelled with less than 2 hours notice. Cancellation fee of 3,000 yen applies to appointments made on the same day with more than 2 hours notice.
We understand that there are unavoidable emergencies and inconveniences in everyone's life, but repeated problems keeping appointments will result in dismissal from the practice.
Patient Appointments
Please try to arrive 10 to 15 minutes early for your appointment. We are very careful in keeping our schedule on time, so that it is unusual for you to be seen more than a few minutes past your scheduled time. Arriving early allows you to rest a few minutes and allow your pulses to calm for the visit. When a patient rushes to make an appointment, it disturbs the qi and pulse. We want to make sure that you benefit fully from a complete treatment session, and this is another reason to come a little early.
In order to be fair to other patients, we do not extend the treatment into another patient's appointment if you arrive late.
